How can we help you ?

We at tarentule.com want you to have a completely trouble-free experience using our website. Below, you will find all needed explications to insure that you will benefit mostly of your visit at tarentule.com.

If you need additional help, please contact us by Email at this address : service@tarentule.com.

Important

If you use Mail Controls or Spam Filters softwares and the like, make sure that all addresses finishing by @tarentule.com can be recognizable as authorized correspondants. Otherwise, you will not be able to receive Emails like; confirmation of sent eCARDS, answers to your questions, our monthly Newsletter, etc...

Access to "ACCESS TO MEMBER BENEFITS" :

Enter in the corresponding field your Email address and the password you received by Email after your registration as a Registered Member of tarentule.com.

If you have forgotten your password, click on the hyperlink under the "SUBMIT" button and we will send you an Email with your password.

If you checked the "Automatic access" button you will have automatic access to your personalized eCARD Center and to all our services without having to enter your Email address and password each time you visit tarentule.com.

How to use your "PERSONALIZED eCARD CENTER" :

Use the navigation at the top to access to all your personalized eCARD Center functionalities. Click on the "SIGN OUT" button, at the top and left of the page, to exit your personalized eCARD Center.

To regain access to your personalized eCARD Center during a future visit, just click on the "ACCESS TO MEMBER BENEFITS" button. 

Your member's Profile :

Fill in informations (*required) and click on "UPDATE" to update your member's Profile's page.

All informations on this page will remain confidential. They will never be transmitted, exchanged or sold to a third-party without your explicit approval.

Your Address Book :

Your personalized Address Book wiil make easier for you the process of sending eCARDS.

Click on the "ADD A NEW EMAIL ADDRESS TO YOUR ADDRESS BOOK" button to add an Email address to your Address Book.

Click on the "ADD A WHOLE GROUP OF EMAIL ADDRESSES" to add a group of Email addresses from your Address Book.

You can always edit or delete contacts from your Address Book by clicking the hyperlinks provided in thier respective right column.

Adding a new contact to your Address Book :

Fill in all informations (*required) and click on the "SUBMIT" button to add this new contact to your Address Book.

All informations on this page will remain confidential. They will never be transmitted, exchanged or sold to a third-party without your explicit approval.

Adding a new group of Email addresses to your Address Book :

This register enables you to send an eCARD to a group of Email addresses with just a single click.

1. Use the text field to create a name for this group.

2. Click and select a name from your Address Book that you want to include in the group and click on the "ADD TO THE GROUP" button to include this contact in the group.

3. To delete a name from the group, select the name from "Names from your Address Book" within the group" and click on "DELETE FROM GROUP".

Your Reminders :

This Reminders page will permit you to advise you of any special event you do not want to forget. An Email will be sent to you 15 days before the specified date of an important date you wish to remember or a very special event. Click on the hyperlink in the "EVENT" column to edit it or on the "DELETE" button to delete it. Click on the "ADD" button to add this reminder to the Reminders page.

This year to come calendar regroups special events and coming Holidays. This will help you to better plan the sending of your eCARDS. An Email will be sent to you 15 days before the specified date. Check all appropriate dates you want to keep in memory and click on the "UPDATE" button to update your Reminders page and thus save your selections.

Favorites :

All selected favorites eCARDS appear in this register. Click on "VIEW" to visualize in full size the eCARD or on the "DELETE" button to delete this eCARD from your your Favorites register.

Sent eCARDS :

This register contains all informations gathered on all eCARDS sent during the last thirty days and on all eCARDS programmed to be send on a future date.

Click on "VIEW" to edit or cancel the sending date of the programmed eCARD.
You have to cancel the sending of an eCARD 24 hours before the specified date.

Click on "VIEW" to view the eCARD or to reprogramm the sending date of an eCARD.

The "Seen" column indicates if the recipient has seen the eCARD he received.

Main navigation, and access to proposed themes of eCARDS :

Home page proposes eight themes regrouping all available eCARDS. Click on one of the theme's icon to have access to all available eCARDS identified with this theme. Buttons on top and at the right of each page permits you to always have immediate access to the following options : "CARDS" brings you to the home page where you have access to the eight general themes grouping all available eCARDS. "NEW" will load in your browser the page showing all new eCARDS added to the site during the last month and the "HELP" button, depending on which page you look at, will open a pop-up page giving you additional information on how to use our services and navigate trough the site.

Access to all available eCARDS :

After choosing and clicking on one of the eight general themes proposed on our home page, first page of all available eCARDS for this theme will load. You will then find the same, but smaller, navigation menu on the left of each page so that you can change theme as you wish. The theme's faded icon indicates what eCARD theme you are presently in. Click on any of the other blueish icons of the navigation menu to change theme.

Viewing of an eCARD :

Click on the desired eCARD's thumbnail or on its "VIEW" link to see this eCARD. A new page will load displaying the animated eCARD in full size. If you have a slow Internet connection, you can use your artistic drawing skills while the animation is downloading. The animation is ready to be viewed when the red button "CLICK HERE" at the bottom flashes. Click on "BACK" to return to the last page loaded before viewing the desired eCARD.


To personalize and send an eCARD :

To personalize and send an eCARD, just fill in informations. To send the eCARD to more than one recipient, separate each address with a coma followed by a space. Click on the "Send this eCARD to a contact from your Address Book" hyperlink to send the eCARD to one of your contacts. Click on "Send this eCARD to a group of addresses from my Address Book" to send the eCARD to a group.

Choose a sending date from the pop-up menu. Click on "PREVIEW THE eCARD" to preview the eCARD with its recipient's first name and your personal message added to the animation.

Clickon "SEND THIS eCARD" to send the eCARD without previewing it.


Terms of Service and our Privacy Policy :

At the bottom of each page you will find hyperlinks leading either to our Terms of Service page which explain services we offer to our registered members and the conditions under which they can use these services, to our Privacy Policy page or to this Help page. The Customer Service hyperlink will load a page where you can Email us your questions or comments.

Have a wonderful visit at tarentule.com :

We sincerely hope that you will love your visit and tell others about us. If you have any comments on the graphics aspect of the site,want to join our Affiliates Program, or any other related subject, please e-mail us at : webmaster@tarentule.com .